Table of Contents
Cancellation and Refund Policy
Important: This policy applies to all NeamX services and purchases. Please read carefully before making any transactions.
1. Refund Eligibility
At NeamX, we strive to ensure our users are satisfied with the services provided. Refunds are applicable only under specific conditions and are processed fairly and transparently.
Refund Conditions:
- Service-related issues that cannot be resolved
- Billing errors or duplicate charges
- Cancellation within the first 30 days of service
- Only unused credits are eligible for refunds
2. Cancellation Policy
You may cancel your usage of NeamX services at any time. Please note that cancellations do not automatically trigger refunds unless you have valid reasons as outlined in our refund eligibility criteria.
Note: Cancellation requests must be submitted through our official support channels to ensure proper processing.
3. Refund Process
To initiate a refund request, please follow these steps:
Contact Support
Reach out to our support team at support@neamx.com
Provide Information
Include your account email and detailed reasons for the refund request.
Processing Time
Approved refunds will be processed within 7–10 business days and returned to your original payment method.
4. Disputes and Chargebacks
If you dispute a charge or file a chargeback without first contacting our support team, your NeamX account may be temporarily suspended. We encourage resolving all concerns with us directly first.
Important: Direct communication helps us resolve issues faster and maintain your account in good standing.
5. Policy Changes
NeamX reserves the right to modify this Cancellation and Refund Policy at any time. Updates will be posted on this page, and we advise reviewing it periodically for any changes.
6. Disclaimer
NeamX is not responsible for delays or failures caused by payment processors, banking institutions, or other third-party systems involved in the transaction process.
Need Help?
Have questions about our refund policy? Our support team is here to help.
By using NeamX, you agree to abide by this policy. For further questions or assistance, contact us at support@neamx.com.